Here is some information to help make your shopping experience smoother. If any questions you have are still unanswered after reading this, please contact me and I will answer them for you.
PAYMENT
Payment is required within two days of checkout. We accept PayPal only at this time. The new PayPal allows you to use your credit card even if you do not have an account. If you need help with the checkout process, I will be happy to help you through it.
If payment has not been made within 2 days and you have not contacted us for checkout help, the sale will be canceled and the merchandise returned to our stock.
SHIPPING METHOD
All orders are shipped USPS Priority mail within 2 business days after payment is received. All fiber is packaged inside almost indestructible, recycled poly bags for most orders. If your order is a larger one, or breakable, I like to recycle boxes. If you would like a brand new box instead, please let me know.
SHIPPING COSTS
Shipping costs cover the packaging, and a small handling fee for my gas to the Post Office. Shipping insurance is available for an additional fee. Please contact me for a quote. I can not be responsible for lost items outside of the USA.
INTERNATIONAL SHIPPING
Please note that buyers are responsible for any and all duties and customs charges that may be incurred when sending packages outside of the USA. They have not been included in the shipping price.
**All international buyers are responsible for their own custom fees and duties.
REFUNDS
I take great pride in what I create for you, and I hope that you will love your fiber. I do my best to edit the listing pictures true to real life. Please note computer monitors vary.
All sales are final with the exception of a mistake on my part. If we have goofed and sent you the wrong item, please contact me with a picture. We will quickly correct the problem and pay all shipping to send the correct item and for you to send back the incorrect one.